Category Archives: Food Health & Safety

Impacted by Harvey and Need Durable Medical Equipment (DME) or Assistive Technology (AT)?

Organizations working with individuals who need durable medical equipment (DME)/assistive technology (AT) or if you have DME/AT to offer, please sign your organization up in Portlight’s Portal to receive/donate equipment:


Individuals who need DME, manual wheelchairs, walkers, canes, catheters, or diapers can pick these up from the West Gray Multiservice Center at 1475 West Gray, Houston, TX 77019. Items will be distributed 10:00 am to 4:00 pm through September 30th.


Resources for specific durable medical equipment and assistive technology needs due to Harvey:

  • Need a communication device (AAC/SGD)? 

Make a request though United States Society for Augmentative and Alternative Communication (USSACC) (log-in required)

  • Need your power wheelchair fixed or replaced?

Call the power chair hotline provided by Pride Mobility and Quantum Rehab at (800) 800-4258.

  • Need medical supplies?

If you are the parent or a family member of a child with complex medical needs, and you need specific medications or medical supplies, complete the form found here:

  • Need Autism-related equipment?

If you are an individual with Autism or the family member of someone with Autism and have been impacted by Harvey, please complete the form found here:



Here are some of the many additional resources that can help replace or repair equipment that was lost or damaged during Hurricane Harvey


Portlight Strategies has created the Harvey Disability Survivor Hotline (800) 626-4959. .



  • Texas Technology Access Program works to increase access for people with disabilities to Assistive Technology that provides them more control over their immediate environments and an enhanced ability to function independently. This organization operates many programs that can help people get connected to the tools they need to thrive.


  • STAR + PLUS Managed Care Organizations

Many Houstonians with disabilities, including children and older adults, are insured through STAR+PLUS and STAR Kids managed care programs. These programs can help individuals get address healthcare-related needs in the wake of the storm. The contact numbers and Harvey focused websites for managed care organizations serving Texas Health and Human Services Commission are:

  • Amerigroup: 24/7 Disaster Relief Nurse Help Line: (866) 417-7107; Member Services: (800) 600-4441

If you do not know the name of a health plan, or do not have the health plan’s number available, contact the HHSC managed care helpline to get the survivor’s health plan information at (800) 566-8989.


  • Durable Medical Equipment Providers

Durable medical equipment providers can work with Harvey survivors to replace or repair lost or damaged equipment.  Below is a list of some of the durable medical equipment providers in the Houston region and their local contact numbers.

  • Great American Mobility: (832) 445-0956
  • National Seating and Mobility: (713) 791-9080
  • Nu Motion: (713) 791-1011
  • Travis Medical Supply: (713) 468-0696


  • Guidance on Emergency Durable Medical Equipment Replacement

The Centers for Medicare and Medicaid Services has issued a blanket waiver to suppliers of Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) where DMEPOS is lost, destroyed, irreparably damaged, or otherwise rendered unusable. Under this waiver, the face-to-face requirement, a new physician’s order, and new medical necessity documentation are not required for replacement.


Suppliers must still include a narrative description on the claim explaining the reason why the equipment must be replaced and are reminded to maintain documentation indicating that the DMEPOS was lost, destroyed, irreparably damaged or otherwise rendered unusable because of the hurricane. For more information, visit:


  • Local Durable Medical Equipment Network

The Houston area is home to several non-profits who work to fill durable medical equipment needs, and who have worked together to support Houstonians during Harvey. These organizations are:







Disaster Case Management Available to Hurricane Survivors

Immediate Disaster Case Management Available to Texas Hurricane Survivors

Survivors can receive free guidance from disaster case managers on how best to recover from Hurricane Harvey and its aftermath, along with ways to access a variety of available resources, including disaster unemployment and disaster legal assistance. 

They may simply call the Disaster Case Management Hotline at 855-742-5989 (press 2 for Spanish). A case manager will respond within 24 hours. Other helpful resource telephone numbers for Texas survivors are the Disaster Distress Helpline at 800-985-5990; Disaster Legal Services Texas at 800-504-7030; and Disaster Unemployment Assistance at 800-939-6631.

Disaster case managers connect survivors to available resources, provide assistance with initial disaster registration or appeals, and assist in developing a personalized disaster recovery plan. They assess verified unmet needs; help create goal-oriented plans outlining what steps need to be taken to recover; bring together information and services; and monitor progress to reach goals.

Disaster case managers work in remaining shelters and State of Texas/FEMA Disaster Recovery Centers (DRCs). For DRC locations, see or visit to download the FEMA mobile app.

The Immediate Disaster Case Management program, aimed at survivors who have unmet disaster-related needs, is federally funded and administered by the U.S. Department of Health & Human Services’ Administration for Children and Families division.

Emotional Support After A Disaster

Disasters bring a variety of emotional reactions after experiencing the lost of our homes and cherished possessions.  If you are experiencing a tough time and need someone to talk to, please contact the Disaster Distress Helpline at 1-800-985-5990. This is a 24-hour national hotline dedicated to providing confidential counseling.  You may call

1-800-985-5990 or

Text TalkWithUs to 66746 to connect with a trained crisis counselor.

Below is some helpful information from the National Child Traumatic Stress Network ( for parents to help their children cope with the after-effects of a disaster:

Parents Guidelines for Helping Children After A Hurricane

Hurricanes:  Recovery for Children, Youth, Parents and Educators

Harris County Mobile Wellness Units in Kingwood Monday 10am-5pm, Galena Park, Tuesday

Taking Public Health to the Public 

Kingwood Second Baptist

Monday, Sept. 11, 10am-5pm

Family Life Center

22770 Highway 59 North
Kingwood, TX  77339



Alvin Baggett Community Center

Tuesday, Sept. 12, 10am-5pm

1302 Keene St. 
Galena Park, TX  77547


The following services are free and available at most locations:


Immunizations: tetanus, flu and childhood for those who qualify
Dental Screenings and Supplies
WIC Services and Nutritional Information
Mosquito Control Education
Food Safety and Water Education
Free Pet Food and Microchipping




Immigrant Eligibility for Disaster Assistance

Your immigration status does not matter for certain types of disaster assistance.  If you are undocumented, you can get certain kinds of disaster help.

Cash help and long-term disaster services from the government are available only to U.S. citizens and qualified aliens.

If you are undocumented, but you are the parent of children under 18 who live with you and are U.S. citizens or qualified aliens, you can apply on their behalf for government disaster help.  This includes FEMA cash assistance.

  • You must give your children’s social security numbers
  • Be clear that you want services only for your children.  Be clear that you do not want services for yourself
  • You should not be required to provide your Social Security number or any information about your own immigration status
  • Do not provide any false information

For more helpful tips, visit or call 1.800.504.7030