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Disaster Case Management Available to Hurricane Survivors

Immediate Disaster Case Management Available to Texas Hurricane Survivors

Survivors can receive free guidance from disaster case managers on how best to recover from Hurricane Harvey and its aftermath, along with ways to access a variety of available resources, including disaster unemployment and disaster legal assistance. 

They may simply call the Disaster Case Management Hotline at 855-742-5989 (press 2 for Spanish). A case manager will respond within 24 hours. Other helpful resource telephone numbers for Texas survivors are the Disaster Distress Helpline at 800-985-5990; Disaster Legal Services Texas at 800-504-7030; and Disaster Unemployment Assistance at 800-939-6631.

Disaster case managers connect survivors to available resources, provide assistance with initial disaster registration or appeals, and assist in developing a personalized disaster recovery plan. They assess verified unmet needs; help create goal-oriented plans outlining what steps need to be taken to recover; bring together information and services; and monitor progress to reach goals.

Disaster case managers work in remaining shelters and State of Texas/FEMA Disaster Recovery Centers (DRCs). For DRC locations, see www.fema.gov/DRC or visit fema.gov/mobile-app to download the FEMA mobile app.

The Immediate Disaster Case Management program, aimed at survivors who have unmet disaster-related needs, is federally funded and administered by the U.S. Department of Health & Human Services’ Administration for Children and Families division.

Welcome to the Harris County Recovery Network Website

In the event of a disaster or other emergency, this is your information hub for the weeks and months after the immediate emergency passes and recovery begins. If the emergency creates the need for shelters, food and water distribution or longer term housing we’ll do our best to point you in the right direction. This is NOT the best source of information before and during an emergency.

The Harris County office of Homeland Security & Emergency Management will coordinate with the local news outlets before and during the actual emergency. The Harris County Recovery Network is here to serve you in the in the weeks, months and even years beyond the immediate emergency. Meanwhile, we hope you take the time to review this information from lessons learned after past emergencies.