Texans with damages and losses from Hurricane Harvey are encouraged to follow up with FEMA to ensure a timely inspection and keep their recovery on track.
Following these tips will help make the process of scheduling an inspection as smooth as possible:
• Make sure FEMA has up-to-date contact information.
This information can be updated online at DisasterAssistance.gov, by calling the FEMA Helpline at (800) 621-3362 (voice, 711 or Voice Relay Service), TTY: (800) 462-7585, or by visiting a Disaster Recovery Center (DRC). Find you nearest DRC at: asd.fema.gov/inter/locator/home.htm.
• Answer all calls even if you don’t recognize the number;
• Be willing to work with the inspector to schedule the earliest available appointment;
• Respond to any “Sorry I missed you” letters or communications regarding your inspection as soon as possible.
If your home was found to be inaccessible at the time of inspection, you are required to let FEMA know when the home is accessible and request a new inspection to be issued.
• To update your information, you must call the FEMA Helpline.
Callers should be prepared for a brief wait time. Try calling in the morning or evening when wait times may be shorter.
Once the status of your home is updated and your request for a new inspection has been made, it may take from 18 to 21 days but may take up to 45 days for a FEMA-contracted inspector to contact you to schedule your inspection.
When the inspector arrives:
• Ask for official identification. The badge should include the inspector’s name, company and photo.
• Inspectors will have your case number and details about your property.
• Inspectors assess and verify damage caused by the disaster. There is no inspection fee. Generally, the inspection lasts about 30 minutes or less.
To date FEMA inspectors have completed more than a half-million home inspections in the State of Texas.
For more information on Hurricane Harvey and Texas recovery, visit the Hurricane Harvey disaster web page at www.fema.gov/disaster/4332, the FEMA Harvey Facebook page at www.facebook.com/FEMAharvey, the FEMA Region VI Twitter account at twitter.com/FEMARegion6 or the Texas Division of Emergency Management website at www.dps.texas.gov/dem/.
Welcome to the Harris County Recovery Network Website
In the event of a disaster or other emergency, this is your information hub for the weeks and months after the immediate emergency passes and recovery begins. If the emergency creates the need for shelters, food and water distribution or longer term housing we’ll do our best to point you in the right direction. This is NOT the best source of information before and during an emergency.
The Harris County office of Homeland Security & Emergency Management will coordinate with the local news outlets before and during the actual emergency. The Harris County Recovery Network is here to serve you in the in the weeks, months and even years beyond the immediate emergency. Meanwhile, we hope you take the time to review this information from lessons learned after past emergencies.